TY - BOOK AU - Magrath,Allan J. TI - How to achieve zero-defect marketing SN - 0-8144-5123-3 U1 - 658.8/02 MAG 20 PY - 1993/// CY - New York PB - AMACOM, Distributed by Quality Resources KW - Quality of products KW - Marketing N1 - Includes bibliographical references and index ER -