TY  - BOOK
AU  - Reck,Ross Richard
TI  - The X-factor: getting extraordinary results from ordinary people 
SN  - 0-471-44389-1
U1  - 658.3/14 REC 21
PY  - 2001///
CY  - New York
PB  - Wiley
KW  - Employee motivation
N1  - Includes index
ER  -