TY  - BOOK
AU  - Harms,Louise
TI  - Working with people: communication skills for reflective practice 
SN  - 978-0195-55882-1 
U1  - 361.32  
PY  - 2007///
CY  - South Melbourne, Vic., New York
PB  - Oxford University Press
N1  - Includes bibliographical references
ER  -