TY - BOOK AU - Heath,Dan TI - Upstream: how to solve problems before they happen SN - 9781787632745 U1 - 658.403 23 PY - 2020/// CY - London PB - Bantam Press KW - Problem solving KW - fast N1 - Includes bibliographical references and indexes; Moving upstream -- Section 1. The three barriers to upstream thinking -- Section 2. Seven questions for upstream leaders -- Section 3. For upstream ER -