000			00785nam a2200265Ia 4500
003			OSt
005			20130828111655.0
008			120829s9999 xx 000 0 und d
020			_a0-8039-6809-4
040			_csce
041			_aEnglish
082			_a371.5 KOS
100			_aKosmoski,Georgia.J .
245			_aManging difficult,frustrating and hostile conversations : _bstrategies for savvy administrators / _cGeorgia J. Kosmoski and Dennis R. Plllack .
260			_aCalifornia :
260			_bCorwin press ,
260			_c2000.
300			_axi, 108 p. : _bill. , _c23 cm.
504			_aincludes bibliographical reference and index.
541			_e13791-13793(13793-A05094)
541			_hNu.1400
562			_e3 copies
700			_aPollack,Dennis.R .
942			_cBK _2ddc
999			_c7273 _d7273