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    2. ISBD view for: Balanced Scorecard :
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    Balanced Scorecard : step-by-step for government and nonprofit agencies/

    Niven, Paul R.

    Balanced Scorecard : step-by-step for government and nonprofit agencies/ Paul R. Niven - New Jersey : John Wiley & Sons, Inc., 2003. - 305 p. ; 24 cm.

    0471423289


    Total Quality Management in government
    Perfomance standards

    352.3 / NIV
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