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    2. ISBD view for: Manging difficult,frustrating and hostile conversations :
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    Manging difficult,frustrating and hostile conversations :

    Kosmoski,Georgia.J .

    Manging difficult,frustrating and hostile conversations : strategies for savvy administrators / Georgia J. Kosmoski and Dennis R. Plllack . - California : Corwin press , 2000. - xi, 108 p. : ill. , 23 cm.

    includes bibliographical reference and index.

    0-8039-6809-4

    371.5 KOS
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