Wide-angle vision : beat your competition by focusing on fringe competitors, lost customers, and rogue employees /
Burkan, Wayne C.
Wide-angle vision : beat your competition by focusing on fringe competitors, lost customers, and rogue employees / Wayne C. Burkan. - New York : John Wiley & Sons, c1996. - xi, 275 p. : ill. ; 24 cm.
Includes bibliographical references (p 262-267) and index.
0-471-13416-3
Consumer satisfaction.
Competition.
Employee selection.
658.8 BUR
Wide-angle vision : beat your competition by focusing on fringe competitors, lost customers, and rogue employees / Wayne C. Burkan. - New York : John Wiley & Sons, c1996. - xi, 275 p. : ill. ; 24 cm.
Includes bibliographical references (p 262-267) and index.
0-471-13416-3
Consumer satisfaction.
Competition.
Employee selection.
658.8 BUR